CMDB Configuration Management - SME

Overview

Hybrid
$110,000 - $118,000
Full Time

Skills

CMDB
CMS
Discovery
ServiceNow
ITSM
Configuration Management

Job Details

***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a CMDB Service Management SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB.

Responsibilities:

  • Manages and improves ServiceNow System onboarding and modeling
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Support integrations with data sources other than ServiceNow Discovery
  • Monitor CMDB health and resolve conflicts between data sources.
  • Enable tracking of cloud/virtual inventory
  • Define identification and reconciliation rules
  • Create/update/remove identification and reconciliation rules
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward

Qualifications:

  • BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
  • 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
  • 5 - 7 years in an Automated Discovery Analyst role preferred
  • 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow
  • Ability to discover and manage cloud inventory
  • Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, , IT Asset Management, Change Management, Incident and Problem Management, and Event Management
  • Experience creating and maintaining metrics, reports, and dashboards
  • ServiceNow experience is preferred
  • Advanced knowledge of CMDB / CMS data models
  • ITIL, COBIT5 as related to service management and configuration management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.