Overview
On Site
22.46/hr - 24/hr
Full Time
Skills
A+
Remote Support
Managed services
IT service management
Disk imaging
Customer service
SAP BASIS
Computer hardware
Network
Software deployment
IMAC
Laptop
Microsoft Windows
ServiceNow
Shipping
Job Details
Our client is looking for a Desktop Support Technician for a 3-month contract in Akron OH 44320.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 6-12 months of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- A+ Certification is a plus
- Unbox the device (laptop)
- Power up, install Windows updates and drivers, install any required applications
- Install, move, add and change ("IMAC") the device in ServiceNow.
- Re-box the devices
- Create shipping labels and fix to box
- Ship the devices to end-user
- Monitor calls, incidents and requests using client provided ServiceNow tool