Help Desk Analyst II

  • Minneapolis, MN
  • Posted 20 days ago | Updated 9 hours ago

Overview

On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2

Skills

Microsoft
Help Desk
Microsoft Windows
Conflict Resolution
Communication
Customer Service
Management
Problem Solving
IT Security
Data Management
Computer Science
Information Technology
Attention To Detail
Technical Support
Training
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

***100% onsite in Minneapolis, MN***

We are seeking a Help Desk Analyst to join our team in the construction/contractor industry, located in Minneapolis, Minnesota. This position offers a long term contract employment opportunity. As a Help Desk Analyst I, you will primarily be responsible for providing technical support for our Microsoft and construction applications, along with some desktop deployment activities.

Responsibilities:

Provide technical support for Microsoft and construction related applications

Work collaboratively as part of a team of 4 Help Desk technicians

Handle desktop deployment tasks as needed

Respond to and resolve user inquiries in a timely and detail oriented manner

Monitor and maintain accurate customer records

Process customer applications with efficiency and precision

Take appropriate action based on customer account monitoring

Maintain proficiency in Microsoft Windows 10

ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT .

Requirements

Demonstrated experience as a Help Desk Analyst in the construction/contractor industry.
Proficiency in Microsoft Windows 10 is essential.
Exceptional problem-solving skills, particularly in technical troubleshooting.
Excellent verbal and written communication skills for customer service interactions.
Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously.
Demonstrated knowledge of IT principles, concepts, and methods.
Capacity to provide technical support, including installation, troubleshooting, problem resolution, and maintenance.
Willingness to stay updated on the latest industry trends and technological advancements.
Capability to work collaboratively in a team as well as independently.
Familiarity with IT security principles and data management.
A relevant degree in Computer Science, Information Technology, or related field.
Detail oriented certifications would be advantageous.
Availability for shift work may be required as IT support is needed around the clock.
Demonstrated ability to maintain a high degree of confidentiality.
Experience in training and guiding staff in IT related areas.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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