Overview
Hybrid
Depends on Experience
Contract - W2
Skills
IP
IP Address Management
DNS
DHCP
IP provisioning
IPAM
ServiceNow ticket management
ITIL
Change Management
ServiceNow
ticket management
Data Centers
Job Details
Support Engineer UALJP00015663
Location: Chicago IL (Hybrid)
Duration: 1+ year
Job Description:
The Support Engineer will work within DDI Operations (DNS, DHCP, IP provisioning).
Day to Day responsibilities may include:
Utilizing Infoblox as a DNS/IPAM management solution
Create/Maintain DNS records, including A, CName, MX, TXT, DKIM, and SPF type records
Manage IPAM data consisting of 3 data centers, plenty of subnets, and ensuring data is applied consistently and correctly for all requests
Troubleshoot any issues Developers and App Support Teams encounter in regards to DNS.
Experience in Infoblox Network Insight is a plus
Other responsibilities encountered may include:
Working within Network Insight
Reclaim IPs and Subnet Deletions
Condense Discovered Data within the Infoblox appliance,and make corrections to the live database as needed.
Applicants should:
Have Experience in change management processes. Familiarity with ServiceNow ticket management platform is a plus.
Be comfortable with being part of an on-call rotation for teams and be available to jump in and assist on-demand.
Be able to work in a team atmosphere, able to learn quickly, and be a self-motivator.
Have solid documentation skills and be able to follow the ITIL Change Management process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.