Overview
On Site
USD 19.00 - 22.00 per hour
Contract - Independent
Contract - W2
Skills
Laptop
Collaboration
Educate
Software Troubleshooting
Computer Hardware
Problem Solving
Conflict Resolution
Attention To Detail
Documentation
Management
Technical Support
Help Desk
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a motivated and detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an excellent opportunity to assist with equipment upgrades and provide technical support to ensure smooth operations. The ideal candidate will have a strong foundation in technical troubleshooting, and experience with Chromebooks is highly valued.
Responsibilities:
Assist with the replacement and upgrade of computer hardware, ensuring all equipment is installed and configured correctly.
Provide technical support to resolve basic issues related to PCs, laptops, and Chromebooks.
Identify and troubleshoot hardware and software problems promptly and effectively.
Maintain accurate records of equipment swaps and technical support activities.
Collaborate with team members to ensure a seamless transition during equipment refreshes.
Educate end-users on basic troubleshooting techniques and system functionalities.
Perform routine maintenance and updates on workstations to optimize performance.
Support the setup and configuration of new desktops and workstations as needed.
Ensure all technical issues are escalated appropriately when beyond the scope of expertise.
Requirements
Basic understanding of computer hardware and software troubleshooting.
Hands-on experience with Chromebooks is highly preferred.
Proficiency in supporting PC hardware, software, and workstation setups.
Strong problem-solving skills and attention to detail.
Ability to communicate technical information effectively to non-technical users.
Familiarity with technical support processes and documentation.
Ability to work independently and manage multiple tasks efficiently.
Prior experience in an IT support or help desk role is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a motivated and detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an excellent opportunity to assist with equipment upgrades and provide technical support to ensure smooth operations. The ideal candidate will have a strong foundation in technical troubleshooting, and experience with Chromebooks is highly valued.
Responsibilities:
Assist with the replacement and upgrade of computer hardware, ensuring all equipment is installed and configured correctly.
Provide technical support to resolve basic issues related to PCs, laptops, and Chromebooks.
Identify and troubleshoot hardware and software problems promptly and effectively.
Maintain accurate records of equipment swaps and technical support activities.
Collaborate with team members to ensure a seamless transition during equipment refreshes.
Educate end-users on basic troubleshooting techniques and system functionalities.
Perform routine maintenance and updates on workstations to optimize performance.
Support the setup and configuration of new desktops and workstations as needed.
Ensure all technical issues are escalated appropriately when beyond the scope of expertise.
Requirements
Basic understanding of computer hardware and software troubleshooting.
Hands-on experience with Chromebooks is highly preferred.
Proficiency in supporting PC hardware, software, and workstation setups.
Strong problem-solving skills and attention to detail.
Ability to communicate technical information effectively to non-technical users.
Familiarity with technical support processes and documentation.
Ability to work independently and manage multiple tasks efficiently.
Prior experience in an IT support or help desk role is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.