Overview
On Site
$90,000 - $110,000
Full Time
Skills
Azure Virtual Desktop
Network administrative
working with Vendors
Help Desk
Job Details
System Administrator / Help Desk
Duration: Direct Hire
Location: Charlotte, NC (Onsite)
Position Description :
System Administrator / Help Desk Analyst person will collaborate closely with our client's Managed Services Team. This is a dynamic, fast-paced role focused on assisting employees with technical issues and office-related tasks. The ideal candidate will be comfortable with both technical and nontechnical communication, offering clear and simple explanations to ensure employees understand the solutions provided. No assistance needed from 3rd party companies.
Responsibilities
- Provide desktop support for PCs, mobile devices, application access, and user support.
- Administer and participate in the selection and implementation of a virtual desktop solution.
- Manage vendor relationships by acting as a liaison with the 3rd-party network management partner, ensuring firm objectives are met.
- Monitor network performance, identify risks, and support the implementation of network monitoring and controls.
- Support conference room technology, including audio/video setup and troubleshooting for Teams, Zoom, and Webex meetings.
- Primary Systems you would work with are Centerbase for time and billing, NetDocuments for document management, Adobe, Vonage for phone systems, and QuickBooks
- Play a pivotal role for their virtual desktop implementation and multifactor authentication rollout.
Skills / Experience:
- Prior IT experience in a high-paced, professional services or law firm environment.
- Strong background in desktop support, network administration, and vendor management.
- Experience supporting enterprise systems such as time & billing, document management, and accounting platforms.
- Ability to manage demanding users and build credibility as a trusted in-house IT partner.
- Proven track record of supporting growth environments with new people, processes, and technologies.
- Bachelor's degree in information technology, computer science, or relevant experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.