Overview
Skills
Job Details
The ERP Systems Administrator is responsible for providing day-to-day customer support to users in the ERP systems county-wide to resolve issues, create custom reporting, integrate with other systems, and provide training. This position will assist in the implementation of new ERP systems and updates, by working with various departments to understand their needs and requirements for ERP enhancements. The ERP Systems Administrator is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties
- Provides support, troubleshooting, and resolution to ERP end-users via phone, email, video conferencing, and in person.
- Develops/configures solutions, monitors ERP systems, and creates and executes testing plans when needed.
- Acts as one of the first points of contact for county-wide ERP users within the Application Support team.
- Develops and supports integrations, automation, and workflows between ERP systems and applications.
- Manages user and group permissions for ERP systems following approval policies/workflows.
- Coordinates training and provides educational opportunities to ERP end-users either one-on-one or in a group setting.
- Provides input during all facets of the change management strategy and timeline. In addition to developing and maintaining change impact analysis through the architect/design, configuration, and prototyping stages.
- Provides oversight and reporting for vendor accountability on completing implementation of systems/changes within scope, budget, and schedule.
- Defines and develops internal software documentation for training, project management, testing plans, test scenarios, and support.
- Analyzes requirements from end-users; translates between non-technical and technical vernacular; and coordinates with vendors and internal technical teams to implement changes, updates, software patches, testing, integrations, and/or new features to the ERP systems.
- Researches, evaluates, and proposes adjustments to ERP systems to support department workflows, efficiency, and security.
- Scopes, tests, and supports ERP system development/configuration, including custom reporting, based on department needs.
- Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations. Reviews system, security, and change management logs and makes recommendations for any corrective actions needed.
- Displays and reflects the culture, mission, vision, values, and direction of the department.
- Provides weekly status reports to the Application Support Manager
- Specific duties may vary depending on what area assigned to.
- Regular and punctual attendance is required.
- Performs other related duties as required.
Minimum Qualifications
Bachelor's degree in related field and a minimum two years of experience in a related field; or an equivalent combination of education and related experience required.
Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
Must not have any Class B misdemeanor or higher convictions or deferred adjudications.Familiarity with reporting software, API, SQL, information security, report development, system support, and integrations.