Overview
On Site
$58 - $60.45 hr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)
Skills
NICE CXONE SOLUTIONS
CXONE DESIGN
NICE SOLUTION ACHITECT
CXONE ARCHITECT
CXONE
LAN/WAN
PBX
VOIP
VIP
TCP/IP
SCRIPTING
WORKFORCE
CCNA
CNNP
CISCO CERTIFIED DESIGN ASSOCIATE
CISCO CERTIFIED NETWORK PROFESSIONAL
Job Details
At-a-Glance:
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a NICE CXone Engineer.
If you think you'd be a good match, submit your resume and reach out to Prakash at 862-89-5283 to learn more.
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a NICE CXone Engineer.
Position Type:
- Contract
- On-Site
- 5 or more years of experience in the support and development of solutions within complex telecommunications environments.
- Bachelor s degree in computer information systems, Telecommunications, or related technical field and/or related experience with 5+ years of experience.
- NICE CXOne or CCNA-Collaboration is preferred.
- Good oral and written communication skills, ability to work long hours under pressure during system outages and implementations.
- Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures.
- Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems.
- Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, Client s, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments.
- Proven ability to perform coordination and problem isolation.
- Strong scripting and troubleshooting skills in contact center tech.
- Strong documentation and communication abilities.
- Some experience leading and directing others.
- Design, development, documenting and implementing contact center telephony infrastructure and application projects on time and within budget. Work closely with vendors, outside expert resources, internal technical and business resources, to evaluate and propose innovative new technologies methodologies, processes and enhancements to improve the effectiveness of the organization. Ensure interoperability between the proposed solutions and other telecommunications such as desktop, networks, security and compliance. Assist in gathering and documenting business requirements.
- Works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization.
- Maintains expert level understanding and knowledge of the company s applications, telecommunications and data system integration and must be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts.
- Be accessible 24x7 to support the telecommunications infrastructure team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business and/or the contact center.
- Performs other duties as needed.
If you think you'd be a good match, submit your resume and reach out to Prakash at 862-89-5283 to learn more.
#LI-VK1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.