Desktop Support Technician/Service Desk Analyst

  • Charlotte, NC
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 Month(s)
No Travel Required

Skills

Desktop Support Technician
Service Desk Analyst with software
hardware installation
user provisioning
Active Directory
phone
email support
O365
Windows
FCR
Incident Management
Remote Support
Service Desk
Technical Support
Operating Systems
Identity Management
Knowledge Management
Microsoft Windows
Password Management
Change Request Management
Computer Hardware
Database
Documentation
Laptop
Printing
Provisioning
RTR
Tablet

Job Details

Job ID: NC-773655

Hybrid/Local Desktop Support Technician/Service Desk Analyst with software/hardware installation, user provisioning, Active Directory, phone/email support, O365, Windows, FCR, Incident Management experience

Location: Charlotte, NC (Mecklenburg County Information Technology Services Technical Services)
Duration: 2 Months
***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years
Previous experience providing IT support by phone/email Required 2 Years

Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.

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