DATACENTER SUPERVISOR

Position Summary

The Datacenter Supervisor at INETUM will be responsible for supervising the day-to-day operations of a mission-critical data center environment, including the installation, maintenance, and support of IT hardware infrastructure and structured cabling systems. In this hybrid technical-leadership role, the ideal candidate will manage field technicians, oversee IMAC (Install-Move-Add-Change) activities, and ensure compliance with client-specific SLAs delivering operational continuity, process optimization, and reliable infrastructure support.

This position requires someone with deep technical understanding, hands-on installation skills, and the leadership acumen to direct field service resources and manage incident resolution.

Key Responsibilities

Technical Operations & Infrastructure Oversight

• Supervise and participate in the installation, configuration, and retrieval of data center hardware including servers, storage, blades, chassis, controllers, and network devices.
• Direct the implementation and layout of copper and fiber optic cabling systems per structured cabling standards.
• Maintain physical access controls and environmental standards in compliance with NERC CIP or equivalent.
• Monitor system health via DCIM platforms; escalate hardware issues to manufacturers under warranty when required.
• Oversee the execution of BIOS and firmware updates, hardware replacements, and service availability monitoring.

Field Supervision & Resource Management

• Manage field operations and coordinate daily activities of onsite technicians to resolve incidents and perform scheduled maintenance tasks.
• Lead the incident response and resolution efforts for second-level support tasks and first-level operations outside business hours.
• Organize work schedules, assign field resources, and maintain operational continuity across datacenter service domains.
• Serve as the primary escalation point between technical teams and client service owners.
• Conduct performance reviews, provide technical mentorship, and enforce safety and procedural standards.

Process Optimization & Reporting

• Evaluate and implement continuous improvements to workflow, installation processes, and documentation.
• Monitor and enforce service level objectives and ensure service delivery meets or exceeds client expectations.
• Develop and maintain technical manuals, SOPs, and project documentation.
• Create and present statistical performance and availability reports.

Required Qualifications

Experience

• 5+ years in a data center or field service environment, including 2+ years in a supervisory or team lead role.
• Proven track record managing field operations, infrastructure deployments, and incident resolution.
• Strong experience with server hardware, networking components (routers, switches, firewalls), and DCIM tools.

Knowledge & Skills

• Expertise in:
  • Structured cabling standards (copper/fiber)
  • Server and network device installation
  • DCIM and remote monitoring systems
  • Asset and inventory control
• Familiarity with ITIL-based service management practices.
• Ability to lead, coach, and inspire technical teams in high-availability environments.
• Strong interpersonal and customer-facing communication skills.

Abilities

• Proactive leadership and risk identification.
• Process documentation and training delivery.
• Incident tracking and escalation across client stakeholders.
• Skilled in project coordination and cross-functional collaboration.

Preferred Qualifications

• Certifications: CompTIA Server+, CCNA, ITIL Foundation, or related.
• Experience with service management tools (e.g., ServiceNow, Remedy).

Travel & Work Conditions

• Travel: Occasional, REGIONAL, based on project demands
• Location: Onsite presence required at client datacenter
• Residency: No relocation required