ITSM Change and Release Manager with Strong Banking/ Financial background

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking an experienced ITSM Change and Release Manager with a strong background in the banking or financial services sector. The ideal candidate will be responsible for overseeing the change and release management processes, ensuring that all changes to IT services are conducted in a controlled and efficient manner, minimizing risk and disruption to business operations.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Chicago, IL or Dallas, TX is $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

• Change Management:
• Develop, implement, and maintain change management policies and procedures in alignment with ITIL best practices.
• Review and assess change requests, ensuring alignment with business objectives and risk management protocols.
• Coordinate with cross-functional teams to schedule and facilitate change implementation, ensuring minimal disruption to services.
• Monitor change success rates and identify opportunities for process improvement.
• Release Management:
• Plan, schedule, and manage releases, ensuring that all release processes are followed and documented.
• Collaborate with development, quality assurance, and operations teams to ensure that releases are delivered on time and meet quality standards.
• Conduct pre-release and post-release review sessions to gather feedback and assess the effectiveness of releases.
• Risk and Impact Assessment:
• Conduct risk assessments for proposed changes and develop mitigation strategies to minimize potential impacts.
• Maintain a change advisory board (CAB) to review and approve significant changes, ensuring stakeholder involvement and communication.
• Documentation and Reporting:
• Maintain comprehensive documentation of all change and release management activities, including change logs and release notes.
• Produce regular reports for senior management and stakeholders summarizing change and release metrics, compliance, and incident trends.
• Stakeholder Engagement:
• Serve as the primary point of contact for all change and release-related inquiries, maintaining clear communication with IT and business stakeholders.
• Facilitate training and awareness sessions on change and release management processes for relevant teams.
• Compliance and Governance:
• Ensure that all change and release activities comply with regulatory requirements and internal policies within the banking and financial services industry.
• Stay informed about industry best practices and regulatory changes that may impact the change and release management processes.

Requirements:

• Bachelor s degree in Information Technology, Computer Science, or a related field; a master s degree is a plus.
• Minimum of 10+ years of experience in IT Service Management, with at least 5+ years in a Change and Release Manager role, preferably within the banking or financial services sector.
• Strong knowledge of ITIL framework and best practices.
• Familiarity with ITSM tools such as ServiceNow, JIRA, or similar platforms.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
• Certifications such as ITIL, Change Management (PROSCI), or Project Management Professional (PMP) are preferred.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.