Salesforce Business Analyst

Role: Senior Salesforce Business Analyst

Work Site: Boston, MA - Hybrid Looking for local candidates with local experience.

The primary work location for this role is 1 Ashburton Place, Boston, Massachusetts 02111; however, this position is currently a remote telework position. The candidate would be expected to report to the primary work location with 48-hour notice and regularly if/when telework guidelines change. The work schedule for this position is Monday through Friday, 8:45 AM to 5:00 PM EST

The client is seeking an exceptional individual to join the Office for Refugees & Immigrants application development team as a Senior Salesforce Business Analyst. This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization project within the client
The business analyst will assist with developing and supporting new immigrant Information Systems. The position will act as a liaison between assigned business areas and technical teams, analyzing complex business problems to be solved with automated systems. The Business Analyst will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions. The position strongly emphasizes understanding of agile methodologies and hands on with Jira. Additionally, it is highly required that the resource has Salesforce experience and understand basic system admin configuration. .

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions.
Working knowledge of Salesforce workflow and processes and capable of resolving low to medium level tickets.
Working knowledge of Jira and should be able to create tickets and run standard reports.
Document requirements specifications according to standard processes and templates
Conduct integration testing of software to facilitate change management and quality assurance. This includes developing and implementing standard test scenarios based on defined user stories.
Conduct application training as needed to ensure that the business applications' end users fully understand all features and functionality.
Manage change management issues related to new development requests and provide level II production support.
Perform QA functions and coordinate with SI team during SIT testing and UAT.
Manages a team of analysts responsible for analyzing new business system development and existing system improvement.

Preferred Knowledge, Skills, and Abilities:
A minimum of 5 years experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards.
Domain knowledge of large immigrant systems will be a plus.
Salesforce system admin knowledge is highly desirable.
Must be self-motivated with strong diagnostic and problem-solving skills.
Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio & Teams
Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.
Demonstrated ability to work independently and within project teams, providing relevant system analysis services.
Highly analytical, able to independently analyze, document findings, and recommend solutions.

Education and Certifications:
Bachelor s degree in information systems, Business Administration, or other related field, or equivalent work experience.
PMP, IIBA, and/or ABAC Certifications are a plus
Salesforce system Administrator