Job#: 3010977
Job Description:
Job Title: IT Solutions Engineer
Location: Remote
Duration: 3 months
Job Description:
The Enterprise IT Team (EIT) drives innovation and operational excellence across the enterprise. EIT plays a pivotal role in shaping the future of technology tools and services used across the organization. The team oversees critical functions such as Workforce Technology Solutions, Integrations, and Network Operations, along with IT Support Services, ensuring technology solutions and services align with the client's strategic goals and deliver exceptional value to the end user.
We are seeking a highly skilled IT Solutions Engineer for a 90-day engagement to support a critical workplace technology solutions upgrade and support. Under the guidance of the CISO and Manager, IT, this role will deliver innovative, secure, and scalable workplace technology solutions tailored to the client's needs
Key Responsibilities:
Analyze key business requirements and redesign workflow solutions for FreshService ITSM.
Partner with L2 Support Engineers to resolve complex technical issues and provide specialized support for Asana, Axero, Productiv, Slack, and WalkMe.
Create user-friendly support materials, guides, and articles for workplace technology to improve the end-user experience and streamline support processes.
Work closely with the IT Infrastructure team to meet organizational standards and compliance.
Qualifications
7+ years of relevant experience
Proven experience as an IT Solutions \\ Automation Engineer
Proven experience as an L2 or L3 Helpdesk Engineer
Strong problem-solving skills and ability to work independently under direction.
Excellent written and verbal communication skills for coordination and documentation.
Required Technical Skills:
Advanced knowledge and expertise in FreshService ITSM
Hands-on experience as a builder with Workplace Technology Tools (Asana, Axero, Productiv, Slack, WalkMe)
Experience providing L2 and L3 support services to general business users
Ability to document technical processes, workflows, solution templates and produce operational documentation.
Strong knowledge of ITIL processes and ticketing systems (Preferred).
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3010977
- Posted 2 days ago
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