Overview
Skills
Job Details
Job Title : PC Tech/Large Enterprise (767422)-Hybrid Role.
Location: District 7, Dauphin County, PA
Client : Commonwealth of PA
Duration : Long Term.
Closing Date: 07/08/2025
| Question 1 | Client would prefer candidates local to the Harrisburg, PA Area. Where does your candidate reside? |
| Question 2 | If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that? |
| Question 3 | Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume? |
| Question 4 | Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses? |
| Question 5 | This position is 40 hours per week. Is that understood? |
| Question 6 | Where does your candidate currently reside (e.g. city, state)? |
| Question 7 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless of if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program. |
| Question 8 | This requisition will feature first round interviews via Teams. In order to deter a fake candidate, scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions? |
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Start date for this position is as soon as possible.***
***Do not resubmit candidates from previously released req #s 36, 27, 20 & 757937.***
This team member will report daily 100% onsite at The Riverfront Office Center (ROC), 1101 South Front Street, Harrisburg, PA 17104.
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 7:30 AM 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.
- Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. - Candidate will be a member of the Workstation Support Team.
- This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
- The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
| S.No. | Skill | Required / Desired | Amount (Years) | Explain your hands-on Exp.(comments) |
| 1 | Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +). | Required | 3 |
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| 2 | Develop, test, maintain PC images. | Required | 3 |
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| 3 | Experience supporting PC's in a large domain environment. | Required | 3 |
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| 4 | Install and configure PC hardware and peripherals. | Required | 3 |
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| 5 | Repair PC's by replacing hard drives, motherboards, memory, etc. | Required | 3 |
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| 6 | Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 |
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| 7 | Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. | Required | 3 |
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| 8 | Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 3 |
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| 9 | Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) | Required | 2 |
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| 10 | Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. | Required | 2 |
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| 11 | Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 |
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| 12 | Scripting with VBS and PowerShell | Highly Desired | 2 |
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| 13 | Configuration Management Console queries and reporting. | Highly Desired | 2 |
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| 14 | SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly Desired | 2 |
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| 15 | Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly Desired | 2 |
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| 16 | Microsoft Certification. | Highly Desired | 2 |
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| 17 | Able to communicate in a clear manner. | Desired |
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| 18 | Change oriented improve processes and confront difficult circumstances in creative ways. | Desired |
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| 19 | Demonstrated customer focus; building strong customer relationships. | Desired |
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| 20 | Effectively evaluate information to make correct decisions. | Desired |
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| 21 | Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. |