Contact Center/Telephony Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 48 week(s)

Skills

Management

Job Details

Contact Center/Telephony Analyst (Onsite)
Primary Location: Newark, California

V-Soft Consulting is currently hiring for a Contact Center/Telephony Analyst for our premier client in Newark, California.

Education and Experience »

  • Hands-on experience with CCaaS (Contact Center as a Service) solutions.
  • Experience in designing, configuring, implementing, and supporting CCaaS platform (Contact Center as a Service).
  • Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center.
  • In-depth knowledge of routing strategies for Voice, Chat, SMS/Text, Video and Fax.
  • Advanced Contact Center Configuration proficiency for Voice, Chat, SMS/Text, Video, Fax and API Integrations.
  • Experience with designing Contact Center Call Flow.

Knowledge, Skills and Abilities »
  • CCaaS - Contact Center as a Service Platform.
  • Cloud VOIP, Voice Call Flows, PSTN Calling.
  • API Integrations.


Interested?
Qualified candidates should send their resumes to mjain@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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