IT Manager Senior, Incident Response & Continuity Manager

Overview

On Site
Accepts corp to corp applications
Contract - - 10/31/2025

Skills

DirectShow
DS
Service Delivery
Accountability
Roadmaps
Documentation
Acquisition
Incident Management
ServiceNow
Facilitation
Root Cause Analysis
AIM
Management
Leadership
Collaboration
High Availability
Analytical Skill
Problem Solving
Conflict Resolution
Operations Management
IT Risk
IT Risk Management
Communication
Articulate
IT Management
Computer Science
Public Sector

Job Details

The Incident Response Manager & Continuity reports to the Director of Service Delivery, with a matrix responsibility to the Director of the Office of Infrastructure and Technology. This position has accountability for managing and coordinating incident response efforts for AIM.

The role of the Incident Response Manager is a collaborative one and, as such, this individual builds a collaborative culture within the department and partners with various departments across the City of Atlanta. They also work closely with the Senior Leadership Team, AIM divisions, and enterprise fund departments to ensure the effective response to planned and unplanned incidents impacting technology or the City. The Incident Response Manager works closely with the support teams in gathering feedback and developing insights that will lead to the improvement of response services.

Key Responsibilities

Strategy and planning

  • Partners with members of the senior leadership teams in governance, strategy, and processes to support the advancement of AIM.

  • Lead strategy for developing overall departmental technical incident response from initiation to conclusion.

  • Develops and oversees execution of technical response roadmaps based on the needs of consumers, businesses, employees, and departments.

  • Responsible for providing governance for AIM operations incident response plan (IRP) execution, documentation, and adherence (note: this does not include the cyber incident response plan).

  • Works directly with the Mayor's Office of Emergency Preparedness on all events affecting the City of Atlanta operations.

Acquisition & Deployment

  • Works closely with senior leadership team for identifying, configuring, and acquiring (if applicable) systems to support incident response capabilities.

  • Ensures proper deployment and utilization of all systems utilized for managing incident response protocols (e.g., ServiceNow).

Operational Management

  • Oversees continuity of operations (COOP) protocols for AIM by working with appropriate stakeholders (including managing call tree/escalation procedures).

  • Works with the senior leadership team for facilitation of COOP tabletop exercises to ensure readiness and effectiveness of the plan.

  • For declared incidents, serve as incident manager and coordinating activities as identified in the IRP.

  • Works with teams to conduct root cause analysis (RCA) for technology incidents. Responsible for following up on action items and recommendations identified within the RCA.

  • Leads coordination efforts for joint operations center (JOC) activations for citywide preparedness, including onsite leadership and identifying support coverage. Including non-business hours support as needed.

  • Serves as AIM safety warden overseeing emergency preparedness activities.

Knowledge, Skills, and Abilities

  • Exceptional leadership skills with exceptional communication and presence.

  • Demonstrates extremely high emotional intelligence.

  • Advanced knowledge of multiple IT control practices and experience working across large infrastructure environments.

  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.

  • Expertise in application and infrastructure high-availability and resiliency architectures with demonstrated experience in business.

  • Ability to develop and execute strategy.

  • Strong analytical, organizational, problem solving, and operational management skills.

  • The ability to analyze projects, assess technical risk, and communicate the impact to the business.

  • The written and verbal communication skills needed to effectively articulate complex technology topics across all levels of the organization.

  • Operates with a sense of urgency and understanding of business impact.

Minimum Qualifications Education and Experience

  • Bachelor's degree in computer science, technology, engineering, or an applicable field of study (equivalent professional experience and/or certifications will be considered).

  • Minimum of 5 years of experience in related and relevant technology disciplines.

  • Minimum of 5 years of advancing IT leadership required.

Preferred Qualifications

  • Master's degree in computer science, engineering, or related field.

  • 5 or more years working in public sector environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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