Overview
On Site
30/hr - 42/hr
Full Time
Skills
Operational Excellence
Service Desk
Management
Professional Services
Collaboration
ITIL
Legal
Customer Service
Communication
Phone Support
SAP BASIS
Recruiting
Access Control
Job Details
Join a global, highly structured enterprise with a reputation for operational excellence. We're hiring a Phone Support Service Desk Analyst to help manage frontline IT needs for a professional services team.
In this role, you'll be the first point of contact for technical issues, ensuring users remain productive and supported across a complex suite of tools and platforms.
It's a great opportunity to build hands-on experience in a fast-paced environment, while supporting a tech-savvy and highly engaged user base. You'll also collaborate with a wider IT team to uphold service standards and resolve escalated issues efficiently.
Required Skills & Experience
Daily Responsibilities
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
#LI-AC1
In this role, you'll be the first point of contact for technical issues, ensuring users remain productive and supported across a complex suite of tools and platforms.
It's a great opportunity to build hands-on experience in a fast-paced environment, while supporting a tech-savvy and highly engaged user base. You'll also collaborate with a wider IT team to uphold service standards and resolve escalated issues efficiently.
Required Skills & Experience
- Extensive recent Phone Support experience
- Understanding of ITIL enivronment
- Previous support of legal services environment
- High-volume phone customer service
- Stand-Out communication
Daily Responsibilities
- 100% Phone support
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
#LI-AC1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.