Overview
On Site
Hybrid4 days onsite
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Business Administration
Business Process
Computer Science
FAR
Help Desk
Information Systems
Workday
Online Help
Scripting
Technical Support
Tier 2
Training
Knowledge Transfer
Accountability
Analytical Skill
Attention To Detail
Continuous Improvement
Job Details
- Serves as a single point of contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer.
- Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts). Maintains history reports, identifies and addresses recurring problems, and assists in the development and execution of Workday and business process best practices across the organization.
- Performs basic fixes and data maintenance. May develop online help and update the systems support help scripts.
- This position is very similar in responsibilities and tasks to a help desk position, but the impact on the organization due to errors is far greater.
- This position has significantly more on-the-spot training than a similar help desk position.
- Bachelor s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
- Typically has 1 - 3 years of Workday and business experience.
- Analytical skills, detail-oriented,, Continuous improvement mind-set, accountable, collaborative
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.