Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
5S
AV
Attention To Detail
Audiovisual
Change Control
Collaboration
Communication
Conflict Resolution
Data Centers
FOCUS
Firewall
GMP
GxP
Health Care
Lean Methodology
Life Sciences
Lifecycle Management
Management
Manufacturing
Network
Physical Layer
Printers
Problem Solving
ROOT
Recovery
Remote Support
Routers
Servers
Storage
Switches
Tablet
Test Equipment
Training
Wireless Communication
Job Details
Desktop Support Engineer
Onsite Role - Miami, FL
12+ Months Contract
Position Type-W2
Exp Level- 4 Years
Req Skills- Desktop Support, Data centre, Troubleshooting, Health Care/life Sciences
Required Skills:
- Desktop Support at an Enterprise level
- Data centre Knowledge and Troubleshooting skills
- Health Care / life Sciences domain Knowledge
- Excellent communication skills
Responsibilities:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing, lab and Data Centre IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
Qualifications:
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc.)
- Ensure best practices are followed and understood:
- 5S (LEAN) or similar methodology in IT rooms / Datacentre
- Requirements to enter a clean room
- Proper entry procedures, proper gear, etc.
- Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)
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