Overview
On Site
USD 70,000.00 - 100,000.00 per year
Full Time
Skills
Enterprise Software
Software Troubleshooting
Optimization
Technical Support
User Guides
Training
Reporting
Change Management
Testing
Acceptance Testing
Issue Tracking
Merger Integration
Gap Analysis
Data Conversion
System Testing
End-user Training
Scripting
API
Management
Configuration Management
Customization
Salesforce.com
Customer Relationship Management (CRM)
Enterprise Resource Planning
Business Process
Conflict Resolution
Problem Solving
Communication
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced ERP/CRM Consultant to join our team in Palm Beach Gardens, Florida. In this role, you will provide technical expertise and support for enterprise software systems, ensuring they meet business needs. The ideal candidate will have a strong background in application troubleshooting, user training, and system optimization.
Responsibilities:
Provide technical support to end-users by diagnosing and resolving application issues efficiently.
Analyze and troubleshoot software malfunctions, escalating complex problems to the software provider and testing solutions before implementation.
Create comprehensive user documentation, including guides and training materials, and conduct training sessions for end-users.
Assist in configuring and customizing ERP/CRM systems to align with organizational requirements and apply updates as needed.
Collaborate with development teams to report bugs, recommend system enhancements, and ensure timely resolution of issues.
Participate in change management processes, including testing new application versions, assisting with implementation, and managing user acceptance testing.
Monitor and document incidents through a ticketing system, ensuring accurate records and implementing preventative measures.
Contribute to merger integration projects by conducting gap analyses, assisting in data conversion, performing system testing, and delivering user training.
Lead efforts to optimize business processes by leveraging the full functionality of ERP/CRM systems and identifying opportunities for improvement.
Requirements
Proficiency in client-side scripting and API development.
Experience with creating and managing business requirement documents.
Strong knowledge of configuration management and customizing ERP/CRM systems.
Hands-on experience in Salesforce development or similar CRM platforms.
Solid understanding of ERP systems and their implementation.
Ability to analyze business processes and propose optimized solutions.
Exceptional troubleshooting and problem-solving skills.
Strong communication and collaboration abilities to interact with technical teams and end-users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced ERP/CRM Consultant to join our team in Palm Beach Gardens, Florida. In this role, you will provide technical expertise and support for enterprise software systems, ensuring they meet business needs. The ideal candidate will have a strong background in application troubleshooting, user training, and system optimization.
Responsibilities:
Provide technical support to end-users by diagnosing and resolving application issues efficiently.
Analyze and troubleshoot software malfunctions, escalating complex problems to the software provider and testing solutions before implementation.
Create comprehensive user documentation, including guides and training materials, and conduct training sessions for end-users.
Assist in configuring and customizing ERP/CRM systems to align with organizational requirements and apply updates as needed.
Collaborate with development teams to report bugs, recommend system enhancements, and ensure timely resolution of issues.
Participate in change management processes, including testing new application versions, assisting with implementation, and managing user acceptance testing.
Monitor and document incidents through a ticketing system, ensuring accurate records and implementing preventative measures.
Contribute to merger integration projects by conducting gap analyses, assisting in data conversion, performing system testing, and delivering user training.
Lead efforts to optimize business processes by leveraging the full functionality of ERP/CRM systems and identifying opportunities for improvement.
Requirements
Proficiency in client-side scripting and API development.
Experience with creating and managing business requirement documents.
Strong knowledge of configuration management and customizing ERP/CRM systems.
Hands-on experience in Salesforce development or similar CRM platforms.
Solid understanding of ERP systems and their implementation.
Ability to analyze business processes and propose optimized solutions.
Exceptional troubleshooting and problem-solving skills.
Strong communication and collaboration abilities to interact with technical teams and end-users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.