Overview
On Site
$18 - $18
Contract - W2
Contract - 6 Month(s)
Skills
ITIL
Service Desk
ITSM
Hardware Deploy
Maintenance
Troubleshoot
Support Analyst
Hardware & Deployment Services
Job Details
Job Title: IT Support Specialist - Hardware & Deployment Services
Location: San Antonio, US, Texas, US > Client office: 5627 University Heights Ste 105, San Antonio, TX 78249
Contract Role
Project description
As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Skills
Must have
- ITIL
- Service Desk, ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
Nice to have
- Communication skills with non IT People
- Ability to work autonomously.
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