Overview
Skills
Job Details
Role: Technical Writer
Location: Des Moines, IA (Remote)
Computer Security Incident Response Plan (CSIRP)
SOC Incident Playbooks
Standardization of Incident Reports
RACI (Responsible, Accountable, Consulted, and Informed) grids per playbook
Website guidance for workforce members reporting security incidents to the SOC
Candidate Requirements:
Previous experience working as a technical writer for a SOC (Security Operations Center).
Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meet deadlines; effectively prioritize tasks to meet expectations.
Proven ability to work with diverse audiences and translate technical information into non-technical information.
Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in writing.
Knowledge of project management, conflict resolution, and incident escalation preferred.
Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability.
Ability to resolve issues in a variety of complex situations requires complex judgments and solutions based on sophisticated analytical thought.
Must be an individual of high integrity and be a model of unwavering integrity to others.
Ability to work independently, as part of a team of peers, and to support and contribute to a multidisciplinary team environment.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Previous experience working as a technical writer for a SOC | Required | 2 | Years |
| Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meets deadlines; effectively prioritizes tasks to m | Required | 4 | Years |
| Proven ability to work with diverse audiences and translate technical information into non-technical information. | Required | 4 | Years |
| Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in wr | Required | 4 | Years |
| Knowledge of project management, conflict resolution, and incident escalation preferred. | Required | 4 | Years |
| Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability. | Required | 4 | Years |
| Ability to resolve issues in a variety of complex situations which require complex judgments and solutions based on sophisticated analytical thought. | Required | 4 | Years |
| Ability to solve complex problems, convey both oral and written instruction, and handle multiple task interruptions while providing services in a prof | Required | 4 | Years |
| Must be an individual of high integrity and be a model of unwavering integrity to others. | Required | 4 | Years |
| Commitment to fostering a diverse working environment. | Required | 4 | Years |
| Ability to work independently, as part of a team of peers, and also to support and contribute to a multidisciplinary team environment. | Required | 4 | Years |