Overview
Hybrid
Depends on Experience
Contract - W2
Job Details
Our client is kicking off a pilot project to transition workflows from ServiceNow to Jira, with the goal of reducing ServiceNow costs and standardizing on the Atlassian ecosystem. We’re looking for a Jira Consultant/Architect who can lead this effort and help design, implement, and validate the new Jira?based ticketing model.
Location: Houston, TX (Hybrid)
What You’ll Do
Location: Houston, TX (Hybrid)
What You’ll Do
- Lead a pilot program to replace ServiceNow with Jira
- Architect Jira workflows, automations, dashboards, and integrations
- Translate existing ServiceNow processes into Jira (JSM + Clarity)
- Support JSM implementation for the OT organization
- Run workshops, gather requirements, and document workflows
- Train users and guide adoption
- Deliver recommendations for full rollout and long?term Jira strategy
- Help the client evaluate cost savings and operational benefits of moving off ServiceNow
- 5+ years as a Jira Admin, Jira Architect, or Atlassian Consultant
- Strong experience with Jira Service Management (JSM)
- Background migrating or redesigning workflows from ServiceNow
- Ability to architect pilot environments and lead cross?functional teams
- Excellent communication and stakeholder?facing skills
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