Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Tier 1
Issue Tracking
Computer Hardware
Account Management
Active Directory
Laptop
Service Level
Knowledge Base
Help Desk
Microsoft Windows
Microsoft Office
Remote Support
RDP
Communication
Customer Service
Problem Solving
Conflict Resolution
Network+
Technical Support
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Are you passionate about solving tech challenges and making a real impact on people's day-to-day work? Join a team where your skills will be valued, your ideas heard, and your growth supported. We're looking for an enthusiastic IT Support Specialist I to be the go-to hero for all things tech-keeping systems running smoothly and users empowered.
What You'll Do:
What You Bring:
Bonus Points:
Why This Role Rocks:
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Geneva,IL.
Application Deadline
This position is anticipated to close on Jul 2, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
What You'll Do:
- Be the first line of support for employees, handling helpdesk requests via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and connectivity issues with confidence and care.
- Support Microsoft 365 applications and user accounts for a growing team of 150+ users.
- Perform password resets and basic account management using Active Directory.
- Set up and configure desktops, laptops, and peripherals to get new hires and teams up and running.
- Keep tickets updated and resolved within service level timelines, contributing to a seamless support experience.
- Document solutions and contribute to a growing knowledge base.
What You Bring:
- 1-2 years of hands-on experience in desktop/helpdesk support.
- Solid understanding of Windows OS, Microsoft 365, and ticketing systems.
- Familiarity with remote support tools like Remote Help or RDP.
- Strong communication and customer service skills-you're approachable, clear, and helpful.
- A proactive mindset with a passion for problem-solving and continuous learning.
Bonus Points:
- Associate degree or certifications like A+ or Network+.
- Experience supporting users in a fast-paced, in-house IT environment.
Why This Role Rocks:
- You'll be part of a team transitioning IT support in-house-your voice and expertise will shape the future.
- Work onsite in a collaborative environment in Geneva, Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Be a key player in delivering a smooth and reliable tech experience for every employee.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Geneva,IL.
Application Deadline
This position is anticipated to close on Jul 2, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.