Senior Core Telephony Engineer

About the Role:

We are seeking a highly skilled Senior Core Telephony Engineer with expertise in Cisco Voice and Avaya systems. This role is primarily remote, with occasional on-site requirements. You will be responsible for managing and optimizing our telephony infrastructure, ensuring seamless communication across the organization.

Key Responsibilities:

• Design, implement, and manage telephony solutions using Cisco Voice and Avaya systems.
• Perform advanced troubleshooting and resolve complex telephony issues to ensure uninterrupted communication services.
• Collaborate with cross-functional teams to integrate telephony systems with other IT infrastructure.
• Conduct regular system audits and performance tuning to maintain optimal telephony operations.
• Document telephony configurations, processes, and troubleshooting procedures to ensure clarity and consistency.
• Provide technical guidance and support to junior engineers and other IT staff.

Must-Have Qualifications:

• Extensive experience with Cisco Voice and Avaya telephony systems.
• Proven ability to troubleshoot and resolve complex telephony issues.
• Strong understanding of telephony infrastructure and integration with IT systems.
• Excellent documentation skills to support telephony operations and troubleshooting efforts.
• Ability to work independently and take initiative in problem-solving.

Why Join Us?

• Work in a dynamic environment that values technical expertise and innovation.
• Collaborate with a talented team of engineers to enhance telephony performance.
• Opportunity to engage in deep technical dives and contribute to resolving complex telephony issues.
• Be part of a team that values autonomy, technical acumen, and attention to detail. Job Title: Senior Core Telephony Engineer