Conversation Design Consultant (UI/UX) Manager

Responsibilities:

Conversation Experience Design:

• Design conversation scripts bot responses dialog flows and end-to-end user journeys for customer facing chatbots and viceroys.
• Develop conversational experiences with a clear persona tone character and brand voice to ensure humanlike interactions.
• Anticipate diverse user behaviors and create multipath conversational flows including escalation paths to human agents.
• Apply UIUX principles to create intuitive conversational experiences across multiple channels.

• Analyze customer interaction patterns to inform conversation flow design and improve overall user engagement.
• Create user personas journey maps and scenario based scripts to align experiences with user needs and expectations.
• Think creatively about how different user types interact with conversational systems and optimize scripts accordingly.

• Serve as a liaison between design and delivery teams ensuring the development of intelligent intuitive and aligned conversational experiences.
• Create mockups flow diagrams redlines and other UX artifacts required for implementation.
• Partner with cross functional teams Product Engineering QA Operations to ensure end-to-end delivery quality.
• Maintain a customer first mindset ensuring the designed experiences solve user needs across channels and touchpoints.

• Conduct conversation testing and refine dialogs based on usability feedback behavioral insights and system performance.
• Ensure conversational flows are consistent error handled and optimized for user comprehension.

• 5 years of experience building user personas user journeys and designing customer experiences preferably digital or conversational.
• 2 years of experience in conversation design linguistic analysis copywriting editing or similar content development roles.
• Strong understanding of chatbots voice interfaces and other conversational AI platforms.
• Demonstrated creative writing ability and experience crafting engaging humanlike microcopy.

• Strong storytelling ability and editorial mindset with the ability to anticipate user behavior and preferences.
• Solid understanding of UX principles especially as applied to conversational interfaces.
• Ability to explain design decisions clearly and collaborate effectively across multidisciplinary teams.
• Innovative customercentric thinker with the ability to turn complex interactions into simple intuitive conversational flows.