Need ServiceNow Solution Architect

Role : ServiceNow Solution Architect

Duration : Long Term

Location : Pittsburgh, PA Cleveland, OH , Strongsville, OH ,Birmingham, AL , TX Dallas , Phoenix, AZ Miamisburg, OH Philadelphia/SNJ, PA , Jacksonville, FL 200/Ste. 300, Jacksonville, FL 32256 Rocky Mount, Rocky Mount,

Job Summary We re seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM).

Key Responsibilities

1. CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization. Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM.
2. Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics.
3. Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates.
4. Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance.
5. Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams.

Required Qualifications

1. 10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale.
2. Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM.
3. Expertise in Service Mapping, Discovery, CI class modeling, and quality automation.
4. Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance.

Preferred Certifications

ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery). CAD (Certified Application Developer); ITIL v4 Foundation.

Summary: Act as a member of a delivery team, supporting both new development/project-based efforts, and production support; and is considered the highest level domain technology expert. They are responsible for the assessment of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of technology solutions that require development to be viable (i.e., business applications, LOB applications, work flow systems, purchased applications, developed applications, and applications integration). This role will envision and create solutions that meet requirements; model the pieces of an infrastructure and their points of integration; prove the feasibility of a design; create the design artifacts that are required to deliver and to maintain the infrastructure; guide a solution through to its completion; and ultimately can be implemented and supported in production. They will work with the Enterprise Architecture team to ensure that new technology solutions are designed in accordance to architectural standards; for optimal access and usefulness; to leverage existing technologies; and to understand enterprise-wide impacts to people, process, and technology. They will assist in near/mid-term roadmap creation, to address gaps and move the domain towards its future state architecture, in support of future business growth and innovation. Job Responsibilities:

• Establish domain specific standards, near/mid-term strategy, and roadmaps (0-18 months), in adherence to, and in support of Enterprise standards, strategy, and roadmaps; provide direction on the implementation and execution.
• Assist in creating the vision for future state technologies and architecture and participate in setting Enterprise standards and mid/long-term strategy / roadmaps (18-60 months), acting as domain specific subject matter experts.
• Responsible for domain specific content/collateral, based on the EA standards/ methodologies, to document the current state architecture, and to submit as artifacts into the Enterprise Architecture (EA) Repository; including contributions and validation of Operational processes and procedures.
• Develop technology specifications and ensure that new technology solutions are designed for optimal access and usefulness, leverage existing technologies when possible, and adhere to Enterprise Architecture standards.
• Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. \

• Assist in identifying the technologies to employ based on price, performance, service agreements, and organization constraints.
• Participate and lead research and development efforts (proof s of concept, prototypes), as subject matter experts, when introducing new technologies.
• Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures, and technical resource planning for proposed and current work to support the Project Management Office (PMO) and Demand Management process.
• Ability to gain buy-in on proposed solutions.
• Provide input to management throughout the project management lifecycle (PMLC).
• Assist managers with developing the service level agreements (SLAs) and deployment of key performance measures.
• Participate in various phases of the SDLC to perform QA/architectural review functions, and to ensure adherence to Enterprise Architecture (EA) technology standards and project specific solutions architecture. (i.e., design reviews).
• Ensure technology solutions are production ready and meet the defined specifications; and that the solution can be maintained via production support methodologies and resources (knowledge management).
• Serve as technical owner and point of contact for domain specific solutions, in the Production environment.
• Facilitate communications between IS workgroups and business stakeholders for technical issues and/or major changes; acting as the technical domain subject matter expert. Ensure technology solutions in Production are monitored and assessed for performance and sustainability through periodic health checks (such as capacity planning, incident and problem reviews). Assume ownership of problems and incidents and communicates critical situation status.
• Review the ongoing implementation solution for improvement opportunities.
• Assist in IS Service Management policy and processes to effectively support domain. Assisted processes would include Incident Management, Problem Management, Change Management, Knowledge Management, and Performance Management.
• Provide technical guidance to coach and mentor team members; provide performance feedback to manager(s).
• Keep current and informed of domain related technologies and best practices.

Skills:

• Proven track record of successfully delivering SOA/middleware integration projects such as demonstrate experience modeling reusable business objects and services; forward thinking about the recommended services and anticipated business needs.
• Demonstrated thorough understanding of modern enterprise architecture, hands-on experience with enterprise application integration middleware and platforms.
• Expert level of technical knowledge and understanding of architecture, application systems design and integration with large scale deployments. ITILv3 certifications a plus Strong understanding of relational data structures, theories, principles, and practices - preferred.
• Knowledge and skills in data warehousing methodologies and tools - preferred

Minimum Education and/or Experience:

• B.S. in Computer Science, Information Systems, or related major or equivalent IS / business experience.
• 8+ years experience years of IS / business experience, more specifically programming, engineering and/or systems analysis. Has a broad level of understanding surrounding information systems.
• 4+ years of strong experience with deployment and administration of J2EE application servers and containers (e.g., Websphere, JBoss, Tomcat, Spring etc.); TIBCO suite of tools; Informatica suite of tools (e.g. PowerCenter, IDQ)
• 4+ years of experience with SOA, ESB, JMS messaging, transaction, XML and/or Web Services integration technologies.