Terraform SME Genesys Cloud Contact Center

Job Title: Terraform SME Genesys Cloud Contact Center

Location: Remote
Duration: 6+ months Contract

Position Summary:

We are seeking a Terraform Subject Matter Expert (SME) with extensive hands-on experience in automating and managing Genesys Cloud Contact Center infrastructure using Terraform and CI/CD pipelines. This is a critical role requiring expert-level proficiency candidates still learning the technology or with limited experience will not be a fit.

Key Responsibilities:

• Design, develop, and maintain Terraform IaC for Genesys Cloud resources.
• Build and manage CI/CD pipelines using GitHub Actions, Jenkins, or Azure DevOps.
• Configure and manage Genesys Cloud components: users, queues, flows, integrations, telephony, etc.
• Implement secure API authentication (OAuth) and manage secrets using Vault, AWS Secrets Manager, or Azure Key Vault.
• Maintain version control and change management across environments (dev/test/prod).
• Ensure compliance with standards like HIPAA, FedRAMP, PCI, and maintain audit traceability.

Required Skills & Experience:

• Expert in Terraform fundamentals: modules, variables, outputs, remote backends.
• Experience with Terraform CLI workflows and state management.
• Proficient in using terraform import for existing Genesys resources.

• Deep understanding of Genesys Cloud architecture (regions, tenants, organizations).
• Experience configuring telephony (trunks, sites, edge devices), routing, flows, and integrations.
• Familiarity with Genesys security roles and permissions.

• Strong Git fundamentals (branching, merging, PRs).
• Experience integrating Terraform with GitHub/GitLab/Azure DevOps.
• Building automated pipelines with approval workflows.

• Secure handling of OAuth credentials and API tokens.
• Role-based access control in both Terraform and Genesys.
• Knowledge of compliance frameworks relevant to contact center environments.

• Skilled in reading Terraform plan outputs and debugging errors.
• Experience optimizing Terraform code using reusable modules.
• Ability to monitor deployment impact using Genesys analytics.

Nice to Have:

• Experience in high-security or government-regulated environments.
• Familiarity with change management and rollback strategies.