Overview
On Site
USD 60,000.00 - 78,000.00 per year
Full Time
Skills
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Positive Attitude
Servers
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
VLAN
Network
Microsoft Windows
OS X
Linux
Operating Systems
VMware
Hyper-V
VoIP
SIP
Endpoint Protection
Intrusion Detection
Tier 1
Firewall
Sophos
Customer Service
CompTIA
Network+
Security+
Customer Satisfaction
Collaboration
Management
Customer Relationship Management (CRM)
Mentorship
Process Improvement
Help Desk
DICE
Job Details
JobID: 50779
Overview: Join our dynamic team as a Help Desk Engineer - Level II, where your expertise and problem-solving skills will be put to the test. As a Level II Engineer, you will be responsible for managing more complex client issues, providing guidance to Level I Engineers, and serving as an escalation point within our Service and Support Helpdesk department.
Required Skills:
Nice to Have Skills:
Preferred Education and Experience:
Other Requirements:
Ready to embark on a rewarding journey as a Help Desk Engineer - Level II? Join our team today and showcase your skills in a collaborative and supportive environment. Your dedication will contribute to our clients' success and the growth of our team. Apply now to take the next step in your career journey with us.
Location- Pennsauken, NJ (onsite for first 90 days, hybrid schedule afterwards)
Compensation- $60,000-78,000 + quarterly/annual bonuses
#Dice
Overview: Join our dynamic team as a Help Desk Engineer - Level II, where your expertise and problem-solving skills will be put to the test. As a Level II Engineer, you will be responsible for managing more complex client issues, providing guidance to Level I Engineers, and serving as an escalation point within our Service and Support Helpdesk department.
Required Skills:
- Strong analytical thinking skills
- Exceptional communication abilities, both oral and written
- Empathy towards client issues
- Positive attitude and desire for continuous learning
- Flexibility to adapt to changing client needs
- Ability to troubleshoot networks, firewalls, servers, and applications
- Proficiency in TCP/IP, DNS, DHCP, VLANs, and advanced network troubleshooting
- Experience with Windows, macOS, and Linux operating systems
- Knowledge of virtual environments using VMware, Hyper-V, Proxmox, or similar technologies
- Familiarity with VOIP protocol and SIP traffic configuration
- Understanding of firewall configurations, endpoint security, and intrusion detection systems
Nice to Have Skills:
- Previous experience as a Tier 1 helpdesk engineer or higher
- CompTIA A+, Network+, and Security+ certifications
- Firewall certification (e.g., Sophos Engineer or higher)
- Customer service skills with a history of high client satisfaction
- Proven track record of policy adherence and independent task completion
Preferred Education and Experience:
- Minimum of 2 years of experience in a helpdesk environment
- Certification in CompTIA A+, Network+, Security+, or equivalent
- Proven history of independent task completion and adherence to procedures
- Strong commitment to client satisfaction and team collaboration
Other Requirements:
- Demonstrated ability to manage client relationships and prioritize tasks effectively
- Willingness to mentor and coach team members as needed
- Ability to share innovative ideas for process improvements
- Commitment to operational integrity and following prescribed procedures
Ready to embark on a rewarding journey as a Help Desk Engineer - Level II? Join our team today and showcase your skills in a collaborative and supportive environment. Your dedication will contribute to our clients' success and the growth of our team. Apply now to take the next step in your career journey with us.
Location- Pennsauken, NJ (onsite for first 90 days, hybrid schedule afterwards)
Compensation- $60,000-78,000 + quarterly/annual bonuses
#Dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.