Overview
On Site
Contract - Independent
Contract - W2
Skills
Information Systems
FOCUS
Productivity
Workflow
API
Laptop
Printers
Computer Hardware
Database
Scripting
Training
Documentation
Testing
Policies and Procedures
Customer Facing
Technical Support
Microsoft
Microsoft Windows
Communication
Customer Service
Windows PowerShell
Servers
Computer Networking
IT Service Management
ServiceNow
ITIL
Job Details
Description
We are seeking an Information Systems and Automation Engineer to assist the Corporate IT team. The Corporate IT team is responsible for the deployment maintenance and support of IT systems throughout the global organization. Day to day you will focus on enhancing the efficiency productivity and value of the global IT support platform - automating workflows through Microsoft PowerShell and Power Platform tools.
Job Responsibilities
- Develop and maintain automations within our ServiceNow platform using a combination of PowerShell scripts and API calls.
- Troubleshoot and resolve issues with end user hardware such as laptops and printers and conference room technology liaising with third party support vendors when necessary.
- Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages primarily PowerShell.
- Assist lower tier support teams by providing expertise training and documentation. Assist higher tier support teams with hands-on assistance such as racking and testing of infrastructure equipment.
- Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
- Be the final point of escalation for client-side technical issues globally.
- Other duties as assigned.
Requirements
Qualifications Experience Education
- Bachelor degree or equivalent experience required
- A minimum of 3 years in a customer facing IT support role is required.
- A minimum of 3 years supporting Microsoft end user technologies including Windows Office applications etc. is required.
- Excellent troubleshooting and diagnostic skills are required.
- Excellent interpersonal communication and customer care skills are required.
- Advanced level PowerShell experience is required.
- Experience with infrastructure technology servers networking equipment is preferred.
- Experience with an ITSM platform specifically ServiceNow is preferred.
- ITIL certification is preferred.
- While performing the role you will need to lift up to...
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking an Information Systems and Automation Engineer to assist the Corporate IT team. The Corporate IT team is responsible for the deployment maintenance and support of IT systems throughout the global organization. Day to day you will focus on enhancing the efficiency productivity and value of the global IT support platform - automating workflows through Microsoft PowerShell and Power Platform tools.
Job Responsibilities
- Develop and maintain automations within our ServiceNow platform using a combination of PowerShell scripts and API calls.
- Troubleshoot and resolve issues with end user hardware such as laptops and printers and conference room technology liaising with third party support vendors when necessary.
- Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages primarily PowerShell.
- Assist lower tier support teams by providing expertise training and documentation. Assist higher tier support teams with hands-on assistance such as racking and testing of infrastructure equipment.
- Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
- Be the final point of escalation for client-side technical issues globally.
- Other duties as assigned.
Requirements
Qualifications Experience Education
- Bachelor degree or equivalent experience required
- A minimum of 3 years in a customer facing IT support role is required.
- A minimum of 3 years supporting Microsoft end user technologies including Windows Office applications etc. is required.
- Excellent troubleshooting and diagnostic skills are required.
- Excellent interpersonal communication and customer care skills are required.
- Advanced level PowerShell experience is required.
- Experience with infrastructure technology servers networking equipment is preferred.
- Experience with an ITSM platform specifically ServiceNow is preferred.
- ITIL certification is preferred.
- While performing the role you will need to lift up to...
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.