Overview
Skills
Job Details
Job Title: Level 1 Technical Support Analyst
Location: Minneapolis, MN (Downtown) - (ONSITE)
Duration: 6 months Contract to hire
Note:
This position will be fully ONSITE. Option to work 1 day remote once converted.
Resource will be required to pay for parking while on contract or take public transportation and this will not be covered during contract period. If they decide to drive parking is approximately. $10 a day. Once converted parking is covered.
Occasional remote support or travel is required to serve hybrid office work and geographically dispersed locations.
Years of Experience: 2 years
JOB DETAILS
Monitor and respond to support requests through phone, walk-up, email, and self-service ticketing.
Collaborate with internal team members, and external groups to triage and troubleshoot issues, serving as a subject matter expert or escalation point for advanced issues.
Track and document work performed in an ITSM tool (Atlassian Jira Service Management.)
Work independently with minimal oversight.
Support enterprise software including Microsoft Windows, Mac OS, O365, Okta, SharePoint, Jamf, Apple iOS and Android.
Assist and contribute to vendor management efforts.
Assist with technical project work as needed.
CANDIDATE REQUIREMENTS:
Bachelor s degree in a computing-related field or equivalent work experience.
Strong verbal and written communication, time management, and customer service skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Pursues and adapts to input and feedback.
Demonstrated understanding of, sensitivity to, and respect for the mission and traditions of the Company.