IT Operations Analyst

We re looking for an IT Operations Analyst to join our Technology Operations team. In this role, you ll assist informally, leading the shift, ensuring the team is monitoring and supporting our infrastructure (network and mainframe) via software tools to meet business partners' goals. This team provides timely support and assistance in problem determination by quickly identifying, analyzing, and reporting on all relevant issues. Apply today to learn more!

Work model:

• Hybrid
• Monday - Friday
• 3:00 PM - Midnight

What you will do:

• Assist in ensuring daily operational work is handled in a timely and accurate manner
• Provide feedback or ideas for success, as needed
• Thorough investigation, documentation of issues, fix, collaboration with partners and all team members and leadership; appropriate documentation and critical issue, as needed
• Proficient in all forms of communication and keep tickets/tools/chats current and accurate
• Follow through on outstanding and ongoing issues to help maintain a level of ownership and quality of tickets/issues within TOC
• Assist in driving strategic initiatives
• Drive continuous improvement to improve service aligned to strategy
• Collect, organize, analyze, and interpret data in multiple areas of expertise
• Act as a technical liaison between TOC and engineering teams in optimizing user experience for the tools used by the TOC
• Incident Coordinator, using ITSM methodologies

What you will need to be successful:

• Associates or bachelor's degree (preference in a computer science, technology, engineering, or math-related field)
• 1+ years of technical experience
• Basic knowledge of insurance and financial services products preferred
• Advanced computer skills required
• Advanced planning/organizational, problem-solving, analytical, decision-making, and communication skills required
• Excellent time management skills required
• May be required to provide on-call support
• Analytical, time management, adaptability, and develop knowledge to be able to problem solve in the gray area
• Build relationships and communicate, and collaborate with all, while providing a productive and good experience to those encountered
• Offer ideas on elimination, improvements, efficiencies, automation, change, risk reduction, and increased success in work processes
• Must be a quick learner, develop an understanding of Cloud Technology, and understand the technology, and overall impact and implications of actions taken
• Experience with Tivoli, ServiceNow, and Mainframe