CX Content Strategist

Job#: 3009534

Job Description:

Apex Systems is seeking a Content Strategist to join a growing Customer Experience (CX) team in CIO Services. This role will be a key player in shaping communications around new AI tools and initiatives-ensuring employees are informed, trained, and engaged as these technologies roll out. This position can be fully remote from any U.S. based location.

Summary

The Content Strategist will combine strategic and tactical communications to articulate the CIO vision, increase awareness of key AI initiatives, and drive engagement across the enterprise. Reporting to the Content Strategy Team Lead, this role partners across CIO Services to deliver user-centered content in support of digital transformation and change management.

Primary Responsibilities

• Lead communications strategy and execution for the rollout of new AI tools, including training programs, blog posts, intranet updates, email campaigns, FAQs, and quick reference guides.
• Develop clear, concise, and compelling content that translates technical concepts into user-friendly communications and learning materials.
• Create and deliver training resources such as slide decks, how-to videos, knowledge articles, tip sheets, and interactive demos to support adoption.
• Partner with training teams and subject matter experts to build onboarding and re content tailored to different employee audiences.
• Manage written, visual, and multimedia content across internal channels to ensure consistent messaging.
• Maintain content governance by establishing processes, templates, and guidelines to support scalability.
• Ensure compliance with accessibility standards (Section 508 and WCAG) across all communications and training assets.
• Manage intranet sites, learning hubs, and other digital repositories to provide employees with centralized, self-service resources.
• Provide communications support for internal events, town halls, and training sessions, including invitations, reminders, facilitator guides, and follow-up materials.
• Review, revise, and edit content to ensure accuracy, grammar, punctuation, tone, and alignment with AP style and organizational voice.
• Collect, analyze, and synthesize feedback, metrics, and analytics to measure effectiveness and continuously improve communications and training resources.

Qualifications

• Bachelor's degree in English, Communications, Journalism, or a related field.
• 2-4 years of professional communications experience, including internal and executive communications.
• Strong portfolio demonstrating ability to simplify complex or technical concepts for broad audiences.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to manage multiple projects simultaneously and make decisions independently.
• Experience with change management communications and employee engagement.
• Familiarity with accessibility standards (Section 508, WCAG).
• Background in content strategy, UX writing, or technical communications preferred
• Experience with AI-related technologies or emerging digital tools.
• Knowledge of content management systems (e.g., SharePoint/Prism).
• Strong collaboration skills and ability to thrive in a cross-functional, fast-paced environment.

Other Requirements:

• U.S. Citizenship or Permanent Residency required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.