Client Tech Support I

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support I

What does a great Client Tech Support Professional do?

As Client Tech Support, you will have an exciting and unique opportunity to provide client support to are bank and/or credit union clients. Accurate and timely work in this job is vital to our clients as it can "make or break" the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day-to-day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.

Essential Job Responsibilities:

• Support for clients and associates; escalation contact for internal associates and clients.
• Answer incoming client inquiries - phone calls, cases, etc.
• Under limited supervision, troubleshoot, diagnose and resolve complex functional technical and/or operational problems.
• Identify and resolve all issues presented for all products in designated domain.
• Effectively communicate and escalate complex issues to Product Development and other SME's.
• Provide consultative support to clients.
• Attain an in-depth knowledge of all products within a designated domain as well as other Fiserv products that interface.
• Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration:

• High school diploma required
• Minimum 2 years of customer service or banking/financial services experience required

Preferred Skills, Experience, and Education:

• Intermediate proficiency with PC/Windows related software (MS Office) required
• Experience working in banking or financial services industry preferred
• Bachelor's or Associate's degree highly preferred
• Knowledge of Account Processing or Banking Core system is a plus
• Excellent verbal and written communication skills
• Ability to spend majority of the day engaged in telephone discussion with customers
• Excellent interpersonal skills including ability to maintain professional presence at all times
• Ability to interface with all levels associates and managers for both internal and external customers
• Must be able to work in a fast-paced environment, with daily processing efficiency requirements
• Skills, Knowledge, & Abilities

Client Focus: Customer-oriented approach to handing client calls/cases (via phone, e-mail, or case). Advanced understanding of client expectations. Leads efforts to resolve issues for high profile/sensitive clients without support.

Communication Skills: Advanced written and verbal communication skills. Advanced interpersonal skills. Ability to handle escalated conversations with appropriate stakeholders throughout the organization. Openly share knowledge and insights with team members.

Results Orientation: Leverages time in a manner that increases effectiveness. Executes more than one activity or task simultaneously and delivers on individual and assists with team performance targets/expectations. Consistent accuracy and attentiveness to detail without supervision.

Leadership: Exhibits capability of positively influencing clients, outside stakeholders, and other associates. Inspires and leads by example, serves as mentor/coach. Trains new associates. Assist

Salary Range

$55,600.00 - $93,700.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.