Overview
Skills
Job Details
About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title – Real Estate System Advisor
Location- Nashville, TN
Contract Role- 6+ Months
Onsite Role
Job Summary
We are seeking a Real Estate Systems Advisor to serve as our in-house subject matter expert and primary administrator for a new real estate and facilities management platform. This individual will be deeply involved in the implementation project and will become the go-to resource for the system's ongoing operation, maintenance, security, and strategic enhancement. This role requires a combination of technical system administration, business process analysis, and strong customer support skills.
Scope of Work & Key Responsibilities System Implementation and Administration
• Work closely with the Implementation Manager and project teams during the design and configuration phases to ensure the system is built to meet business requirements.
• Serve as the primary system administrator post-launch, managing user roles, security protocols, backup and recovery planning, and overall system integrity.
• Perform application configuration based on user requests and evolving business needs, often with constantly changing priorities.
• Ensure the system is secure and that data housed within it is appropriately protected, including the implementation of adequate system logging and auditing.
• Show responsibility for personal physical hardware inventory (PC, Metro phone, card keys, etc.).
Technical Support and Analysis
• Provide primary application support, day-to-day troubleshooting, and expert guidance to all system users.
• Perform comprehensive application testing, including the development of test plans/cases and execution, to resolve issues and validate updates.
• Analyze system performance and business processes to identify and recommend opportunities for improvements, enhancements, and automation.
• Research and develop solutions to difficult issues; consult with experts and review literature to present alternatives to management.
• Create and manage custom reports and dashboards to provide actionable insights into real estate operations. Collaboration and Communication
• Act as the key liaison between business users, the ITS technical team, vendors, and other stakeholders (including process owners and departments).
• Communicate technical material effectively to non-technical audiences using appropriate communication channels (email, telephone, meetings).
• Coordinate with vendors and internal experts to identify and implement solutions to complex issues.
• Work to establish and maintain effective working relationships, responding to customer requests or inquiries in a timely manner.
Documentation and Training
• Develop and maintain comprehensive system documentation, user guides, and standard operating procedures.
• Leads the creation and maintenance of standards, policies, and procedures specific to the functional area.
• Create and deliver training programs and materials to empower team members and promote user adoption.
Fiscal Responsibility & Strategy
• Maintain awareness of and operate within ITS and Metro-wide purchasing and budgeting rules, processes, and standards.
• Ensure compliance with licensing within the technical functional area.
• Lead the development of the functional area strategic roadmap and goals.
• Demonstrate conscientious use of Metro assets and resources.
Qualifications Required Experience and Skills
Education/Experience:
• Demonstrated experience as a Systems Administrator, Business Analyst, or in a similar role supporting an enterprise-level platform.
Driver’s License:
• Must possess a Valid “Class D” Driver’s License.
Analytical Skills:
• Strong analytical, problem-solving, and reporting skills with the ability to gather information, research solutions, and resolve complex issues.
Communication:
• Excellent interpersonal and communication skills, with a collaborative spirit and a passion for training and supporting others.
Adaptability:
• Proven ability to manage changing priorities, work independently, and maintain effective working relationships with customers and team members.
Professional Development:
• Demonstrates active learning and aggressively maintains skillsets, actively acquiring new skills in the area of technical function.
Preferred Knowledge, Skills, & Abilities
• Direct, hands-on experience with Oracle enterprise solutions (e.g., Oracle Cloud ERP, E-Business Suite).
• Experience with systems used for real estate, asset, or facilities management.
• A solid understanding of real estate principles (lease administration, property management, portfolio analysis) or a demonstrated ability to quickly become proficient in these topics.
• Experience working within a government or public sector environment.
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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