Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 36 Month(s)
Skills
Genesys
API
JSON
SAML
GitHub
GraphQL
OAuth
Web Services
Interactive Voice Response
Terraform
Jenkins
Bitbucket
Continuous Integration and Development
Genesys Cloud CX
Job Details
Job Title: Genesys Developer
Location: Charlotte, NC or Detroit, MI office 3 days/week.
Interview Process: Zoom panel interview
Daily Responsibilities:
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering.
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.
Qualifications and Education Requirements:
Required BS/MS in Computer Science, Engineering, or related subject
Required Skills:
Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Understanding of authentication methodologies (OAuth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Preferred Skills:
NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
Soft Skills:
Ability to consume business requirements and create detailed technical process flow documentation
Work collaboratively with other teams to align technical requirements
Ability to provide business stakeholders technical guidance and best practices
Hard Skills:
Genesys Cloud Web Messaging development experience
Genesys Cloud Architect development experience
API development and integration experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.