IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for a IT Support Analyst on an onsite 6+ months renewable contract role in Culpeper, VA

Position – IT Support Analyst
W2 RATE $25/hr

Job Description
This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the agency Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

  • Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
  • Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
  • Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
  • Deliver outstanding customer service with a strong “customer-first” approach
  • Maintain accurate documentation of incidents, resolutions, and asset management
  • Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
  • Support the setup and testing of network drops, cable labeling, and physical connectivity checks
  • Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
  • Maintain organization and inventory of cabling tools, equipment, and supplies
  • Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
    • Ability to work independently in a field environment and manage multiple priorities
    • Familiarity with basic network concepts and a willingness to learn structured cabling standards
    • Prior experience with IT support, help desk systems, or customer service preferred
Required/Desired Experience:
  • 1 year of Experience working with help request tracking and reporting tools Highly desired
  • 3 years of Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite Required
  • 3 years of Skill in the use of troubleshooting and managing and administering wireless devices Highly desired
  • 3 years of Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude Required
  • 1 year of Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired
  • 1 year of Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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