Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
Skills
Service Delivery Manager
Networking
ITSM
SDM
SLA
Job Details
Role: Service Delivery Manager & ITSM Operations
Duration: 6 months Contract to hire
Location: Princeton, NJ (Hybrid)
Duration: 6 months Contract to hire
Location: Princeton, NJ (Hybrid)
- Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval
- Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
- Addressing escalations and improving the services through strategical initiatives
- Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
- When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
- Providing periodic major incident metrics reports to the stakeholders
- Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
- Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
- The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.
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