Sr Field Engineer

Description

Role Overview:

Are you a skilled Senior Field Engineer with experience in Windows Systems, networking, and customer-facing problem solving? We are seeking an adaptable, technically sound professional to join our hybrid team in Kansas City. Collaborating with our engineering team, you'll work directly with clients to troubleshoot, implement, and optimize IT systems while driving key technical projects.

This is a client-interactive role requiring advanced interpersonal skills, technical acumen, and the ability to find innovative solutions for a variety of IT challenges.

Daily Responsibilities:

• Technical Support and Troubleshooting (Break Fix): Address escalated issues from the Service Desk.
• Project Work (Major Focus): Deliver technical solutions for client IT infrastructure needs.
• Documentation and Collaboration: Maintain accurate records for each client environment and create resolution documentation.
• System Deployment and Configuration:
• Set up and deploy Windows desktops/laptops, network switches, firewalls, and wireless access points.
• Install and configure Windows operating systems, Microsoft Office Suite, and server virtualization software (Hyper-V, VMware).
• System and Network Maintenance:
• Optimize workstations, servers, and backup systems.
• Maintain Active Directory/DNS skills.
• Leadership and Team Support: Mentor junior staff members to improve their technical skills and troubleshooting capabilities.

Requirements

Core Technical Skills (Must-Have):

• Intune Autopilot Expertisefor device management and deployment.
• Strongnetworking skillsto support infrastructure challenges.
• Windows Server Proficiency:Experience with Dell/HPE/Cisco hardware.
• Excellentcustomer-facing communication skills(written and verbal).
• Hands-on troubleshooting and implementation of PC hardware, Windows operating systems, and enterprise networks.

Preferred Skills (Nice-to-Have):

• Experience in mentoring and technical leadership.
• Professional certifications such as Microsoft or Cisco are a plus.

Qualifications:

• Education:College diploma or degree in Computer Science preferred.
• Experience:3-5 years in hands-on technical roles supporting Windows desktop OS, servers, and enterprise network equipment.
• Certifications:Industry certifications (e.g., Microsoft, CompTIA, Cisco) are a strong benefit but not required.
• Interpersonal Attributes:
• Excellent customer service orientation with an ability to clearly communicate with both technical peers and non-technical clients.
• Ability to collaborate in a team to build proactive, client-focused solutions.

Work Conditions:

• Work Environment:
• Majority of your time will be spent on-site with clients.
• Limited on-call and after-hours work as needed.
• Physical Demands:
• Ability to sit, stand, or lift moderately heavy equipment as required.
• May require navigating confined spaces or climbing ladders at installation sites.
• Travel:Local travel required (clean driving record mandatory).

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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