Overview
Remote
On Site
USD 57.00 - 66.00 per hour
Contract - W2
Contract - Independent
Skills
Pivotal
Customer Relationship Management (CRM)
Training
Acquisition
Customer Engagement
SaaS
Cloud Computing
Salesforce.com
Analytical Skill
Communication
Collaboration
Workflow
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced ChurnZero Administrator to join our team in Reading, Pennsylvania. In this long-term contract role, you will play a pivotal part in optimizing and fully implementing the ChurnZero platform to enhance customer management processes and business efficiency. If you have a strong background in SaaS platforms and cloud integrations, and a track record of successful implementations, we encourage you to apply.
Responsibilities:
Assess the current utilization of the ChurnZero platform and identify opportunities to maximize its capabilities.
Collaborate with teams across the organization to develop strategies for integrating ChurnZero into daily operations.
Lead the full implementation of ChurnZero, ensuring alignment with business objectives and customer management needs.
Provide training and support to team members on the effective use of ChurnZero features.
Work closely with Salesforce integration to enhance data synchronization and platform effectiveness.
Develop playbooks and workflows within ChurnZero to address various scenarios, such as customer acquisitions.
Monitor and evaluate the impact of the ChurnZero platform on customer engagement and retention.
Leverage your experience with SaaS platforms and cloud-hosted solutions to optimize system performance.
Partner with stakeholders to ensure the platform meets the needs of a service provider environment.
Requirements
Proven experience implementing ChurnZero or similar customer success platforms.
Strong knowledge of SaaS solutions and cloud-hosted systems.
Familiarity with Salesforce integration and data synchronization.
Demonstrated ability to train and support teams in adopting new systems.
Previous experience working with service providers in a business environment.
Strong analytical skills to assess platform performance and identify improvement areas.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Ability to create workflows and playbooks tailored to specific business scenarios.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced ChurnZero Administrator to join our team in Reading, Pennsylvania. In this long-term contract role, you will play a pivotal part in optimizing and fully implementing the ChurnZero platform to enhance customer management processes and business efficiency. If you have a strong background in SaaS platforms and cloud integrations, and a track record of successful implementations, we encourage you to apply.
Responsibilities:
Assess the current utilization of the ChurnZero platform and identify opportunities to maximize its capabilities.
Collaborate with teams across the organization to develop strategies for integrating ChurnZero into daily operations.
Lead the full implementation of ChurnZero, ensuring alignment with business objectives and customer management needs.
Provide training and support to team members on the effective use of ChurnZero features.
Work closely with Salesforce integration to enhance data synchronization and platform effectiveness.
Develop playbooks and workflows within ChurnZero to address various scenarios, such as customer acquisitions.
Monitor and evaluate the impact of the ChurnZero platform on customer engagement and retention.
Leverage your experience with SaaS platforms and cloud-hosted solutions to optimize system performance.
Partner with stakeholders to ensure the platform meets the needs of a service provider environment.
Requirements
Proven experience implementing ChurnZero or similar customer success platforms.
Strong knowledge of SaaS solutions and cloud-hosted systems.
Familiarity with Salesforce integration and data synchronization.
Demonstrated ability to train and support teams in adopting new systems.
Previous experience working with service providers in a business environment.
Strong analytical skills to assess platform performance and identify improvement areas.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Ability to create workflows and playbooks tailored to specific business scenarios.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.