MS Teams Implementation Specialist

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

VoIP
PBX
Cisco

Job Details

Overview: The Organization is currently undergoing the migration of its Unified Communications Systems from its current on-premise Cisco Call Manager to MS Teams Phone. To this effect, Organization is seeking a Unified Communications Specialist with expertise in MS Teams Phone systems.

Objective: This position will support Organization s unified communications as a service (UCaaS) program to migrate the enterprise on-premise legacy voice system to the cloud. This candidate will be responsible for technical support, including configuration, deployment, testing, support and troubleshooting for the Organization s Microsoft Teams Phone voice network. The UCaaS Telecommunications Engineer will support the migrations for multiple departments under the guidance of the UCaaS Program Manager. Individual projects within this program include:

  • Migration of Organization's on-premise Cisco Call Manager users to MS Teams Phone
  • Migration of existing analog devices from legacy Cisco infrastructure to AudioCodes Teams gateways

Decommissioning existing legacy equipment and services according to the Organization's surplus policies and procedures

  • Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the Organization s court rooms and meeting spaces

Position Responsibilities include:

  • Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system
  • Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings
  • Provide operational support for MS Teams Phone during and after migration
  • Ensure enrolled Poly desk phones maintain current software and firmware
  • Develop and maintain documentation, including network diagrams and operational procedures
  • Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements

Position Qualifications

  • Over 10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required
  • 10+ years of IT infrastructure experience such as LAN and network security
  • 3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems
  • Ability to communicate with both technical and non-technical audiences, across all levels of the organization
  • Experience working for federal, state or local government agencies is preferred.

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