ServiceNow Architect(Healthcare Background Preferred)

Overview

Hybrid
$140,000 - $180,000
Contract - Independent
Contract - W2
No Travel Required

Skills

API
Access Control
Active Directory
Agile
Amazon Web Services
Business Rules
Change Management
Cloud Computing
Collaboration
Communication
Configuration Management
Configuration Management Database
Continuous Delivery
Continuous Integration
Customer Engagement
Customer Relationship Management (CRM)
Customization
Data Flow
Data Modeling
DevOps
Documentation
Event Management
Health Care
IT Asset Management
IT Management
IT Operations
IT Service Management
ITIL
JavaScript
LDAP
Leadership
Management
Mentorship
Microsoft Azure
OAuth
Optimization
Orchestration
Process Automation
Regulatory Compliance
Roadmaps
SAP
SOAP
Salesforce.com
Scalability
Scripting
ServiceNow
Software Asset Management
Solution Architecture
Strategic Planning
Usability
Version Control
Workflow

Job Details

Title: ServiceNow Architect (Healthcare Background Preferred)

Location: Chandler, Greater Phoenix, AZ 85224 (HYBRID)

Salary: $ 150,000 - $180,000.00 + Benefits

Relocation: None

Client:

Must-Haves

1: Experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all)

2: Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

3: Knowledge of automation tools, frameworks to drive operational efficiencies

4: Experience with DevOps and CI/CD pipelines for ServiceNow deployments

Nice-To-Haves

1: Experience in healthcare, SLED?

2: Experience with SPM?

Job Description

Key Responsibilities:

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.

Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

Required Qualifications:

Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role

Technical Skills:

Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment

Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred

ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations

Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Preferred Qualifications:

Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)

Experience with ServiceNow ITOM, ITSM, HRSD, HAM,SAM, CSM, CRM (any or all)

Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

Experience with DevOps and CI/CD pipelines for ServiceNow deployments

Knowledge of automation tools and frameworks to drive operational efficiencies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Think Big Solutions, Inc