Overview
Skills
Job Details
Javen Technologies Direct Client is looking for ITSM/ServiceNow Business Analyst in Chicago IL - ONSITE opportunity. If interested, please reach me at / - Gowri.
REQUIREMENTS - MUST HAVE 10+ YEARS OF OVERALL EXPERIENCE
4 years' degree or equivalent experience is required.
3+ years of hands-on experience in ITSM operations.
Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred.
Experience with ServiceNow workflows and reporting.
Excellent communications skills required verbally and written with all levels of IT and business management.
Ability to work independently in a fast-paced, regulated environment.
Detail-oriented with a focus on process compliance and data integrity.
Create an inclusive working environment where change can be embraced by all backgrounds.
Ability to communicate technical topics to a non-technical audience.
Ability to break down ideas/issues into solutions.
Give and receive effective feedback across all interactions.
Seek opportunities to improve work processes, systems, etc.
Demonstrates an understanding of risk that promotes positive change aligned to the business strategy.
Deliver well-organized presentations at an appropriate level for the audience.
Champion appropriate governance and sustain a risk intelligent culture through internal relationships.
Comfortable leading operational reviews and collaborating across departments.