Application Support Analyst

Overview

On Site
Hybrid
$55000 - $63000 yr
Full Time
Contract - Independent
Contract - W2

Skills

Application Support
FOCUS
Customer Experience
Root Cause Analysis
Quality Assurance
User Guides
Customer Support
Management
ITIL
Software Development Methodology
Agile
Communication
Customer Service
Microsoft Office
Microsoft Windows
Operating Systems
Active Directory

Job Details

Title: Application Support Analyst

Location: Northeastern United States (Hybrid)
Employment Type: Full Time

Compensation
Pay Range:55000-$63000/Hrs

Description:
* Provide exceptional software application support for end users.
* Focus on supporting enterprise applications and web-based applications.
* Offer excellent customer experience in a fast-paced environment.
* Serve as the initial contact for technical issues and questions.
* Document and track issues through to resolution or escalation.
* Assist with root cause analysis and quality assurance testing.
* Develop and provide end-user documentation and FAQs.

Key Responsibilities:
* Troubleshoot applications to resolve issues within service levels.
* Document issues and route them to appropriate IT teams.
* Provide customer support across all communication channels.
* Proactively offer solutions to software/technology issues.
* Work on projects in an analysis or subject matter expert role.
* Manage multiple tasks and projects simultaneously.
* Utilize good judgment with confidential information.

Qualifications:
* High School graduate; Associates or Bachelor's degree preferred.
* Knowledge of ITIL standards preferred.
* Understanding of SDLC and agile methodologies preferred.
* Strong verbal and written communication skills.
* Excellent customer service and interpersonal skills.
* Ability to expand knowledge and skillsets needed for job duties.

Core Technologies:
* Enterprise Applications | Desktop Applications | Web-based Applications | Microsoft Office | Windows Operating Systems | Active Directory

Contact Information:
Dan Mankes,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.