Provide SD expertise to confirm/develop business requirements definition;
Provide configuration, data migration, interface, and functional support as necessary;
Lead design of SD interfaces, conversion programs, reports, and enhancements;
Develop and maintain systems documentation including business process procedures, functional design specifications, process flows, and test cases;
Support development of training work products and respond to trainer questions;
Define user authorization requirements;
Provide help desk support, assisting and resolving end user support problems, resolving SD defects ('break/fix'), analyzing proposed improvements or changes to the ERP SD solution and system;
Prepare/conduct briefings, demos or training sessions as needed.
Requirements
Required skills:
This position requires in-depth knowledge of one or more functional area as well as relevant SAP module(s), specifically in the area of Sales Distribution (SD).
Demonstrated experience presenting briefing to senior customer management and customer stakeholders.
Demonstrated experience serving as a program or project manager leading and supervising a multidisciplinary staff of various levels.
Demonstrated analytic ability to evaluate programmatic data, resolve inconsistencies and propose solutions to project issues.
Familiar with DoD IT architectures.
These resources require privileged access and require a PAA form and an SSBI (must be clearable).
Preferred skills:
10+ years OF experience
Experience in post go-live production support and break/fix
Focus on customer service and responsiveness, with sound customer handling skills