Overview
Remote
On Site
USD 28.00 - 30.00 per hour
Full Time
Skills
Microsoft
Leadership
Network
Laptop
Active Directory
Virtual Desktop
VDI
Provisioning
Access Control
Change Request Management
Software Deployment
Printers
Hardware Management
Knowledge Base
Technical Support
Data Link Layer
Network Layer
Microsoft Technologies
Microsoft Office
Microsoft Azure
Citrix
Remote Support
Bomgar
ServiceNow
Issue Tracking
Microsoft Windows
IOS Development
Mobile Devices
Computer Hardware
Computer Networking
Communication
Customer Service
Scripting
Windows PowerShell
Reporting
Migration
ITIL
Management
Managed Services
Collaboration
Partnership
Value Engineering
Effective Communication
Law
Job Details
L2/L3 Support Tech
Kansas City Area - Onsite 5 days per week
6 Months Contract to Hire
Pay rate: $28.00 - $30.00 per hour
We are seeking an experienced L2/L3 Deskside Support Tech to provide high-touch, white-glove support to end users, including C-level executives. The ideal candidate will have advanced technical troubleshooting skills, experience supporting Microsoft and Citrix environments, and the ability to operate in a fast-paced, enterprise environment.
This role requires a highly professional demeanor, exceptional communication skills, and the ability to resolve both complex technical issues and everyday user requests efficiently.
Key Responsibilities:
Required Skills & Experience:
Preferred / Nice-to-Have:
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Kansas City Area - Onsite 5 days per week
6 Months Contract to Hire
Pay rate: $28.00 - $30.00 per hour
We are seeking an experienced L2/L3 Deskside Support Tech to provide high-touch, white-glove support to end users, including C-level executives. The ideal candidate will have advanced technical troubleshooting skills, experience supporting Microsoft and Citrix environments, and the ability to operate in a fast-paced, enterprise environment.
This role requires a highly professional demeanor, exceptional communication skills, and the ability to resolve both complex technical issues and everyday user requests efficiently.
Key Responsibilities:
- Provide on-site and remote deskside support to users, including executive leadership, with a strong emphasis on white-glove service.
- Troubleshoot and resolve hardware, software, and network issues on Windows-based laptops and iOS mobile devices.
- Support and maintain Microsoft technologies including Windows 10/11, Microsoft 365, Azure Active Directory, and Intune.
- Administer and support Citrix environments and virtual desktop infrastructure (VDI).
- Leverage remote support tools such as Bomgar / BeyondTrust for diagnostics and remediation.
- Manage user provisioning, de-provisioning, and access control through Active Roles Server (ARS) and Azure AD.
- Utilize ServiceNow for incident, problem, and service request management.
- Assist in device rollouts, upgrades, patching, imaging, and software deployment using Windows Autopilot and Intune.
- Support printers, networked peripherals, and perform routine hardware maintenance.
- Collaborate with infrastructure and application teams for escalated issues and project-based support.
- Document procedures, knowledge base articles, and troubleshooting steps for team reference.
- Participate in on-call rotation or after-hours support as required.
Required Skills & Experience:
- 4-6+ years of deskside or IT support experience, including L2/L3 level troubleshooting.
- Proven experience supporting C-level executives with professionalism and discretion.
- Strong knowledge of Microsoft technologies: Windows OS, Microsoft 365, Azure AD, and Intune.
- Hands-on experience with Citrix (required).
- Familiarity with remote support tools such as Bomgar / BeyondTrust.
- Solid experience with ServiceNow ticketing system.
- Experience with Active Roles Server (ARS) and Windows Autopilot.
- High proficiency supporting iOS mobile devices (majority of mobile estate).
- Strong troubleshooting skills across hardware, software, and networking components.
- Excellent communication and customer service skills.
Preferred / Nice-to-Have:
- Basic scripting skills (PowerShell or similar) for automation or reporting.
- Experience in an enterprise rollout or migration project.
- ITIL Foundation certification or familiarity with ITIL best practices.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.