Student Hourly-IT Support

Job Description

80% IT support

• Image new/used computers as they come in
• Provide support for general computing questions and problems end users may face (WiFi, email, Office 365, Outlook, etc.)
• Assist with and troubleshoot basic account management issues
• Assist with issues through ticketing software, Freshservice
• Update IT knowledgebase as required
• Update Technology Inventory as needed
• Provide remote assistance to users

20% Other duties

• Special projects, and other duties as assigned

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, , Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, , 711 TTY.

Required Qualifications

1. At least 1 year of experience using computers and software programs such as Microsoft Office as evidenced in application materials.
2. Experience working on a team or in a team environment as demonstrated by work experience.
3. Availability to work at least 10-20 hours a week in blocks of time as evidenced by application materials.
4. Transportation to work off campus as evidenced by application materials.

Preferred Qualifications

1. Experience working in a customer service/office support environment.
2. Six months of experience demonstrating the ability to work both independently and as part of a team as evidenced in application materials.
3. Experience troubleshooting for the following operating system(s): Windows, Mac OS, iOS, Android, as evidenced in application materials.
4. Experience with basic computer hardware and software troubleshooting.
5. Experience with a ticketing system (Service Now, Freshservice, ZenDesk, OS Ticket, FreshDesk, TDX etc.)
6. Experience working with Conference room Audio/Video equipment in conjunction with Zoom, Teams, etc.

Position Overview

The Center for Public Partnerships and Research (CPPR), a designated center within The Achievement & Assessment Institute (AAI), seeks a student hourly employee to assist with IT support. CPPR's IT team fosters and strengthens relationships between CPPR staff, their technology needs, as well as the greater KU IT Community.

CPPR specializes in research and evaluation, data science projects, and social innovation work that supports our mission to optimize the well-being of children, youth, and families. CPPR primarily pursues its mission by assisting partners, including state-level and community-based organizations, in their work to secure funding, bring key stakeholders to the table, orchestrate large-scale data efforts, and conduct research and evaluation. We are looking for individuals who are passionate about social change for good.

Individuals selected for this position will be provided a university-issued laptop and other IT equipment as needed to ensure their ability to work.

Additional Candidate Instruction

A complete application consists of:

1. The University of Kansas online application
2. A cover letter that describes how you meet the required and preferred qualifications
3. A Resume or CV
4. Contact information for three (3) professional references

Incomplete applications will not be considered.

To ensure consideration apply before the application review date 10/20/2025. A review of applications will continue until a qualified candidate is identified. Posting removal date is 10/27/2025 or once a candidate is selected.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.