HELP DESK

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

A+
Network+
MCP

Job Details

Title: HELP DESK Location: Des Moines, IA Duration: 12+ Months

Hybrid

Required Experience:
Industry certification (A+, Network+, MCP, etc)
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support both desk side and remotely
Windows 7/10 installation, patching, and troubleshooting
Ability to troubleshoot issues with Microsoft 2019
Windows networking TCP/IP Configuration and troubleshooting
Escalate issues to next level support and or management accordingly
Ability to troubleshoot issues with Microsoft Edge and Google Chrome
Demonstrated experience providing support with remote tools
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
Troubleshoot desktop and network printers issues
Experienced in Google Workspace products
Experience in Apple device support (iPad, iPhone)
Experience with hard drive encryption preference for Bitlocker and McAfee
Ability to modify system registry

Thanks & Regards,

Naresh

Global IT Family
Email:

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