DevOps Engineer

Description:
**Hybrid | Salt Lake City, UT**

We are seeking a dynamic and detail-oriented professional to bridge the gap between development operations and IT Service Management. This role is ideal for someone who thrives in both technical and process-driven environments, ensuring system reliability while driving continuous improvement through automation and service excellence.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $59 - $64 / hr. w2

Responsibilities:

• Serve as a key stakeholder in ITIL-based processes including Incident, Problem, Change, and Configuration Management.
• Ensure compliance with SLAs and KPIs for service delivery and operational stability.
• Maintain and improve CMDB accuracy and service catalog documentation.
• Act as a liaison between technical teams and service management to ensure alignment and transparency.
• Drive continuous improvement initiatives across ITSM processes using data and feedback.
• Collaborate with development and operations teams to implement CI/CD pipelines and automate deployment processes.
• Monitor infrastructure and application performance using modern observability tools.
• Develop and maintain scripts/tools for automation of routine tasks and incident response.
• Participate in incident response and root cause analysis, contributing to post-mortem reviews.
• Monitor team's efficiency and work with business partners to improve process efficiency, through automation, when possible.
• Participate with ITSM Governance team in multi-functional design sessions; including collecting/sharing feedback on ITSM processes/procedures and helping to advise/educate partners on ITSM processes/procedures.
• Provide input and feedback to the ITSM Reporting/Trending team so metrics are significant and measurable.
• Partner with teams on improvement opportunities based upon ITSM Reporting/Trending teams' findings.
• Partner with teams to ensure operational readiness (proactive and reactive).
• Drive additional capabilities that increase stability and resiliency, focusing on automation.
• Develop internal programs that audit processes, capabilities, and response (Chaos Testing, Scheduled process validation).
• Publish clear and concise incident notifications that provide updates on impact and mitigation status, when needed.
• Coordinate Release Management activities with partners.
• Ensure adequate communication and awareness prior to changes, releases, and major events.

Experience Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3+ years of experience in DevOps, IT Operations, or ITSM roles.
• Strong understanding of CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps).
• Experience with cloud platforms (AWS, Azure, Google Cloud Platform) and infrastructure as code (Terraform, Ansible).
• Familiarity with ITSM platforms (e.g., ServiceNow).
• Solid grasp of ITIL framework and service management best practices.
• Excellent communication and collaboration skills.

Nice to Haves:

• Certifications in ITIL, DevOps, or cloud technologies.
• Experience with monitoring tools (e.g., Datadog, Catchpoint, Grafana, Splunk).
• Scripting skills in Python, Bash, or PowerShell.
• Experience in Agile or Lean environments.
• Experience working with Ansible AWX.
• REST API experience.
• Basic experience dealing with networking and diagnostics.
• Ability to collaborate with business and technology partners.
• Proficient technical and process acumen.
• Ability to see problems as opportunities to automate.

Education Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!