Overview
On Site
USD 25.00 - 32.00 per hour
Full Time
Skills
Technical Support
Incident Management
Issue Tracking
Service Level
Software Installation
Mobile Devices
System Administration
Identity Management
Access Control
Network Support
Computer Networking
Intellectual Property
IP
Documentation
Technical Writing
Standard Operating Procedure
Knowledge Base
Knowledge Sharing
Continuous Improvement
ProVision
Onboarding
IT Asset Management
Inventory
Procurement
Regulatory Compliance
Operating Systems
OS X
Microsoft Office
Web Browsers
SaaS
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Ethernet
Wireless Communication
Printer Support
Mobile Device Management
Problem Solving
Conflict Resolution
Computer Hardware
Communication
Organized
Work Ethic
Supervision
Positive Attitude
Microsoft Windows
Atlassian
Slack
Management
Cloud Computing
Microsoft Windows Administration
Network Design
MDF
Network
Attention To Detail
Laptop
Policies and Procedures
Adaptability
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.
Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.
Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.
Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.
System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.
Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.
Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.
Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.
Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.
IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.
Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.
Key Skills:
Solid understanding of desktop operating systems (e.g. macOS and Windows)
Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
Basic knowledge of SaaS tooling and management
Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
Basic understanding of equipment life-cycle management
Familiarity with hardware components, troubleshooting techniques, and printer support.
Basic understanding of deployment concepts and mobile device management
Strong problem-solving skills with a customer-focused approach
Able to resolve issues remotely and without direct access to customer hardware
Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
A team player with a positive attitude and the willingness to learn and grow within the role.
Additional Skills & Qualifications
Predominantly Mac-based environment, with some Windows machines, so experience with Mac support is preferred
Knowledge of Google Workspace, Okta, Atlassian products, Slack, Jamf for Mac management, and Jump Cloud for Windows management
Understanding of network infrastructure like MDF/IDF, as the role may involve physically assisting network engineers, especially for after-hours needs
Ability to troubleshoot and solve problems independently, using resources like Google, rather than waiting for instructions
Attention to detail in handling physical equipment like laptops and monitors
Understanding of corporate policies and procedures, especially for candidates coming from smaller organizations
Adaptability to diverse time zones and cultures within the company
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on Aug 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.
Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.
Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.
Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.
System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.
Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.
Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.
Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.
Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.
IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.
Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.
Key Skills:
Solid understanding of desktop operating systems (e.g. macOS and Windows)
Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
Basic knowledge of SaaS tooling and management
Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
Basic understanding of equipment life-cycle management
Familiarity with hardware components, troubleshooting techniques, and printer support.
Basic understanding of deployment concepts and mobile device management
Strong problem-solving skills with a customer-focused approach
Able to resolve issues remotely and without direct access to customer hardware
Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
A team player with a positive attitude and the willingness to learn and grow within the role.
Additional Skills & Qualifications
Predominantly Mac-based environment, with some Windows machines, so experience with Mac support is preferred
Knowledge of Google Workspace, Okta, Atlassian products, Slack, Jamf for Mac management, and Jump Cloud for Windows management
Understanding of network infrastructure like MDF/IDF, as the role may involve physically assisting network engineers, especially for after-hours needs
Ability to troubleshoot and solve problems independently, using resources like Google, rather than waiting for instructions
Attention to detail in handling physical equipment like laptops and monitors
Understanding of corporate policies and procedures, especially for candidates coming from smaller organizations
Adaptability to diverse time zones and cultures within the company
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on Aug 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.